Our terms and conditions outline the services, responsibilities, and guidelines that help ensure a clear and professional experience with PC Clean.
Review our terms and conditions to understand our services, responsibilities, and expectations. We keep things transparent and straightforward so you know exactly what to expect when working with PC Clean.
Last updated: 13-10-2026
These Terms and Conditions govern the use of the PC Clean website and the services we provide.
By using our website, requesting a quotation or booking a service, you agree to the applicable terms.
These terms apply to all clients and website visitors.
All services are subject to applicable South African laws and consumer protection rights.
PC Clean provides professional PC cleaning, desk sanitisation, deep cleaning, disinfection and related services.
Services may vary depending on the equipment, its condition and the client's requirements.
We reserve the right to decline or discontinue work if equipment is unsafe or unsuitable for the requested service.
Additional work outside the agreed scope requires client approval.
Quotations are based on the information provided by the client.
Unless otherwise stated, quotations are valid for 14 calendar days.
Prices may change if the equipment, quantity or required work differs from the original description.
Any revised quotation or additional charges must be communicated and approved before additional work begins.
Applicable taxes, including VAT where applicable, will be reflected in quotations or invoices as required by law.
Bookings are subject to availability and confirmation by PC Clean.
Clients must provide accurate booking details and reasonable access to the equipment and premises.
Any access restrictions, safety concerns or special requirements must be communicated in advance.
Delays caused by insufficient access or preparation may require rescheduling.
We will make reasonable efforts to notify clients of significant delays or appointment changes.
Service fees and payment requirements will be specified in the accepted quotation or invoice.
Payment is due by the date stated on the invoice or, if no date is specified, upon completion of the service.
Deposits and advance payments, where applicable, will be communicated before booking confirmation.
Overdue payments may be subject to lawful recovery procedures and properly disclosed charges.
Clients should report invoice disputes promptly.
Clients should provide at least 24 hours' notice when requesting a cancellation or rescheduling.
Rescheduling is subject to availability and mutual agreement.
Any cancellation fees or deposit deductions must be disclosed before booking confirmation and comply with applicable law.
Refunds will be handled in accordance with the agreed terms and applicable legislation.
If PC Clean needs to reschedule, we will notify the client as soon as reasonably practicable.
Clients must disclose known equipment faults, existing damage, liquid exposure or other relevant concerns.
PC Clean will exercise reasonable care when handling equipment and property.
We may document the condition of equipment before servicing where appropriate.
Clients must have the necessary authority to request work on the equipment.
PC Clean is not responsible for pre-existing faults or damage that we did not cause, subject to applicable law.
Clients are responsible for backing up important files and data before servicing.
Routine cleaning services do not include data recovery, software repair or cybersecurity services unless expressly agreed.
PC Clean does not intentionally access, copy or disclose personal files during routine cleaning.
We are not responsible for data loss caused by pre-existing hardware or software problems, except where legally responsible.
Clients should secure confidential information and provide access credentials only when necessary for an agreed service.
PC Clean will exercise reasonable care, skill and diligence when providing services.
We are not responsible for damage solely attributable to pre-existing defects or conditions that we did not cause.
Any liability limitations apply only to the extent permitted by South African law.
Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
Clients should report service-related concerns as soon as reasonably practicable.
Cleaning and sanitisation help reduce dust, dirt and certain contaminants.
No service guarantees the complete elimination of all germs, bacteria, viruses or other microorganisms.
Results may vary depending on equipment condition, the environment and subsequent use.
Cleaning does not guarantee improved performance, lower temperatures or prevention of future hardware failure.
Products and procedures are selected for their intended purpose and suitability for the equipment.
Clients are responsible for:
Providing accurate and complete information when requesting services.
Disclosing known faults, damage and safety concerns.
Providing safe access to equipment and workspaces.
Obtaining any required permissions for the equipment or premises.
Backing up important data and securing confidential information.
Following reasonable preparation instructions.
Making equipment available at the agreed time.
Reviewing quotations and paying agreed fees on time.
PC Clean aims to provide professional services with reasonable care and skill.
Any additional workmanship guarantee will apply only where expressly confirmed in writing.
Cleaning does not guarantee improved performance, repair of existing faults or prevention of future failures.
Clients should contact us if a service has not been performed as agreed.
All applicable statutory warranties, consumer rights and legal remedies remain unaffected.
PC Clean's website content, branding, logos, images and other materials are owned by PC Clean or used with permission, unless otherwise stated.
Materials may not be copied, reproduced or used commercially without permission, except where permitted by law.
Website access does not grant ownership of or unrestricted rights to use our intellectual property.
The website must be used lawfully and responsibly.
Unauthorised access, malicious activity, interference with website operations and infringement of intellectual property are prohibited.
Website content is provided for general information and may change from time to time.
Published information does not constitute a binding quotation unless confirmed by PC Clean.
We cannot guarantee uninterrupted website availability.
PC Clean handles personal information in accordance with applicable privacy laws, including POPIA.
Information may be collected to respond to enquiries, prepare quotations, manage bookings, provide services and meet legal obligations.
We take reasonable steps to protect personal information against loss, misuse and unauthorised access.
Information may be shared where necessary for service delivery or where lawfully permitted.
Personal information is retained only as reasonably necessary or as required by law.
Privacy-related enquiries can be sent to info@pcclean.co.za
Please refer to our Privacy Policy or privacy notice for further information about personal information processing.
Clients should submit complaints to info@pcclean.co.za with relevant service details and supporting information.
PC Clean will make reasonable efforts to investigate concerns and resolve disputes fairly.
Where appropriate, we may request an opportunity to inspect the equipment or review the service.
Unresolved disputes may be referred to the appropriate consumer protection body or court.
These terms are governed by the laws of the Republic of South Africa.
Nothing in this section limits any statutory right to lodge a complaint or seek legal assistance.
PC Clean may update these Terms and Conditions to reflect changes in services, business practices or legal requirements.
The latest version and revision date will be published on our website.
Changes generally apply from the publication date and will not retrospectively alter existing agreements where prohibited by law.
Clients are encouraged to review these terms periodically.
For enquiries about our terms, services, bookings or complaints, please contact:
Business: PC Clean
Email: info@pcclean.co.za
Website: https://pcclean.co.za/
Service Areas: Cape Town and Johannesburg, South Africa.
If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure to enforce a provision does not constitute a waiver of that provision.
These terms should be read together with applicable accepted quotations, written service agreements and relevant policies.
Where these terms conflict with mandatory South African law, the applicable legal requirements prevail.
Last updated: 13-10-2026
Welcome to www.pcclean.co.za ("we," "us," or "our"). We are committed to protecting your privacy and your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you use our website www.pcclean.co.za ("Website").
We may collect and process various types of personal information, including but not limited to:
Contact information (name, email address, phone number)
Demographic information (age, gender, location)
Usage data (pages visited, actions taken on the Website)
Information you provide when contacting us or using our services
We use your personal information for the following purposes:
To provide and maintain our services
To personalize your experience on our Website
To communicate with you, respond to inquiries, and provide support
To analyze and improve our services and Website
To send you promotional emails and updates (you can opt-out at any time)
To comply with legal obligations
Our processing of your personal information is based on the following legal grounds:
Your consent, when applicable
The necessity of processing for the performance of a contract with you
Compliance with a legal obligation
Legitimate interests pursued by us or a third party
We may share your personal information with third parties in the following cases:
Service providers and business partners who assist us in providing and maintaining our services
Legal and regulatory authorities when required by law
Third parties in the event of a merger, acquisition, or similar business transaction
Your personal information may be transferred to and processed in countries outside of South Africa. We will take steps to ensure your information is protected as required by applicable data protection laws.
You have certain rights regarding your personal information, including the right to access, correct, and delete your data. You may also have the right to object to or restrict certain types of processing.
We implement security measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or our data practices, please contact us at info@pcclean.co.za
This Cookie Policy explains how www.pcclean.co.za ("we," "us," or "our") uses cookies and similar technologies to collect and store information when you visit our website www.pcclean.co.za ("Website"). By using the Website, you consent to the use of cookies as described in this policy.
Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit certain web pages. They are widely used to make websites work efficiently and provide information to the website's owners.
We use cookies for various purposes, including but not limited to:
1. Essential Cookies: These cookies are necessary for the Website to function properly. They enable you to navigate the site and use its features.
2. Analytical/Performance Cookies: These cookies help us understand how visitors interact with the Website by collecting information about the pages they visit, the time spent on the site, and any error messages they encounter. This data helps us improve the Website's performance.
3. Functionality Cookies: These cookies allow the Website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
4. Targeting/Advertising Cookies: These cookies are used to deliver content that is more relevant to you and your interests. They may also be used to measure the effectiveness of our advertising campaigns.
Session Cookies: These cookies are temporary and are deleted from your device when you close your browser.
Persistent Cookies: These cookies remain on your device for a specified period or until you delete them manually.
We may also allow third-party service providers to place cookies on your device. These providers may use cookies to collect information about your online activities across different websites for various purposes, including analytics and advertising.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, please note that blocking or deleting cookies may affect your ability to use certain features of the Website.
For more information on how to manage cookies, you can refer to your browser's help documentation or visit www.allaboutcookies.org
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. We encourage you to review this policy periodically to stay informed about how we use cookies.
If you have any questions about this Cookie Policy, please contact us at info@pcclean.co.za